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Wvkgd reviews each folding storage basket return against the ordered SKU, exact textile and component manifest, condition, and requested outcome. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may unfold and dry-assemble the empty basket once on a clean surface to inspect dimensions, walls, handles, base, and divider. For an eligible non-defective return, do not place clothing, bedding, toys, books, laundry, plants, food, pet items, or other contents inside. Every listed basket body, attached handle, removable board, divider, and care card must remain together. For handled fabric folding basket orders, support review may compare the textile body, wall and seam count, rim, handle type and pair count, handle reinforcement, lining, support panels, removable base board, divider, attachment tabs, compartment layout, care card, and delivered parcel with the ordered SKU.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must show inspection only, not storage use. It must remain clean, dry, odor-free, and free from dust embedded in fabric, hair, lint from stored items, stains, spills, cosmetics, food, pet contact, stretched handles, frayed rope or webbing, pulled stitches, distorted cutouts, crushed rims, permanent wall creases, bent boards, peeling sleeves, hook-and-loop debris, missing tabs, cuts, heat marks, or altered components.
For an approved return, remove the base board and divider, dry all pieces fully, fold the textile body only along its intended creases, lay rope or webbing handles without knots, and protect rigid boards from bending. Keep hook-and-loop surfaces clean and separate hard edges from fabric faces. Place the complete set in a sturdy outer parcel. After approval, the pre-paid return label is emailed as a downloadable and printable file and must cover the previous delivery label.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@wvkgd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 2 South Roscoe Boulevard, Ponte Vedra Beach, FL 32082, United States.
Identify the SKU and exact area involved, such as the cotton-linen wall, rope handle, attachment tab, rim, lining, felt cutout, reinforcement ring, corner seam, quilted panel, webbing handle, box-X patch, support layer, sleeved base board, divider, or hook-and-loop tab. For visible delivery damage, photograph the completely empty basket on a neutral surface without showing room contents.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available basket after the original complete unused set is approved for return. Open and folded dimensions, textile, wall support, handle type, base board, divider layout, compartment count, care method, and product net weight can differ and should be checked before confirming a replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@wvkgd.shop or +1 (775) 551-4924. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).