Shipping policy

Shipping Policy

Last updated: July 3, 2026

This Shipping Policy sets out how Wvkgd manages order cut-off, handling time, transit estimates, free shipping, and tracking support. For Wvkgd, shipping language is written around soft fabric storage pieces: folded panels, stitched handles, drawstring rims, divider sections, and low shelf basket pairs are packed and described in a way customers can verify before checkout. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.

Before shipping foldable fabric storage baskets with handles, we compare the order details with the product record and prepare the parcel for standard carrier handoff. For foldable fabric storage baskets with handles, the practical shipping review points are the ordered model, listed fabric blend, handle type, folded panel shape, included pieces, and whether the parcel needs room for a divider or drawstring cover.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days are Monday-Saturday and do not include public holidays or carrier closure dates. If information must be verified before dispatch, we may email the customer before the order moves forward.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

Customers should review the shipping address carefully before payment, including unit number, postal code, region, and phone number when required. If delivery cannot be arranged to the address provided, we will contact the customer. Customers in Singapore should be able to compare product details, shipping expectations, and return steps without finding conflicting statements.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

An order can ship in more than one parcel when item size, packaging protection, inventory location, or carrier routing requires it. Any split arranged by us remains covered by the same free standard shipping promise.

Fabric Basket Packing Notes

Wvkgd baskets may ship folded or lightly compressed to protect soft panels and reduce unnecessary parcel bulk. Drawstring covers, stitched handles, internal dividers, and low shelf profiles are checked against the order record before carrier handoff.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

When a parcel is delayed, damaged, or not updating, contact us with the order number and any carrier details or photos available. We will review the shipment information and assist with a practical resolution. For condition-based questions, photos of the item and packaging are more useful than general descriptions alone. For towel and cloth orders, return review may consider fabric condition, unused status, package count, absorbency-related listing details, and cleanliness. Contact support@wvkgd.shop for shipment support.

CONTACT

For shipping questions, contact Wvkgd support at support@wvkgd.shop or +17755514924. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.